FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping Gold Strand. Still have a question? We'd love to help-contact us anytime!
GENERAL QUESTIONS
THE ITEM I WANTED IS NOW OUT OF STOCK, WHAT CAN I DO?
We know the feeling! If an item is sold out, select "Notify When Restocked" on the product page and enter your email. If the item makes a comeback, you'll be the first to know. Please note that not all styles can be restocked
I AM UNSURE WHAT SIZE TO CHOOSE. WHAT SHOULD I DO?
Sizing can vary by style and brand, so be sure to check the product description for any specific fit notes. We'll always do our best to let you know if an item runs small, true to size, or oversized.
HOW CAN I FIND OUT ABOUT UPCOMING DROPS AND NEW ARRIVALS?
Join our email list and follow Gold Strand on social media! That's where you"ll hear about new drops, restocks, sneak peeks, and boutique updates first.
ORDERS
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
We begin processing orders as quickly as possible, so changes or cancellations are not guaranteed. Contact us as soon as possible after placing your order, and we'll do our best to help.
HOW DO I USE PROMO CODE?
Enter your promo code in the discount code box at checkout and select "Apply." Only one discount code may be used per order unless otherwise stated. Discount codes cannot be applied after an order has been placed.
I HAVE PLACED AN ORDER AND DIDN'T RECEIVE CONFIRMATION EMAIL?
Your order confirmation should arrive shortly after your purchase. If you don't see it, please check your spam or junk folder and make sure the email address entered at checkout is correct. If you still can't find it, contact us and we'll be happy to help.
RETURNS
CAN I RETURN A SALE ITEM?
All sale items are final sale and cannot be returned or exchanged. Please double-check sizing and item details before purchasing.
HOW DO I RETURN AN ITEM?
We accept eligible returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return, please contact Gold Strand Boutique with your order number and the item you would like to return. Return shipping costs are customer's responsibility unless the item arrived damaged or incorrect.
HOW WILL I RECEIVE MY RETURN CREDIT?
Gold Strand Boutique does not issue refunds to the original form of payment. Approved returns will be issued as store credit once the returned item has been received and inspected. Original shipping charges are non-refundable.
SHIPPING + LOCAL PICKUP
HOW DOES LOCAL PICKUP WORK?
Select local pickup at checkout if the option is available to you. Once your order is ready, you'll receive a pickup notification with instructions. Please wait until you receive your "ready for pickup" notification before arriving, and have your order confirmation available at pickup.
CAN I TRACK MY PACKAGE ONLINE?
Yes! Once your order has shipped, you'll receive a shipping confirmation email with your tracking information. Please allow up to 24 hours for tracking information to update.
HOW LONG DOES DELIVERY TAKE?
Orders are processed and shipped within 1-5 business days. Once your order has shipped, delivery times will vary depending on the shipping carrier and destination. You'll receive tracking information as soon as your order is on the way.