Shipping Policy

Thank you for shopping with Gold Strand. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

Please allow 1–5 business days for order processing before shipment. Orders are processed Monday through Friday, excluding holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during product launches, holidays, sales, or high-volume periods.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (if available)

Delivery times are estimates and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information at checkout.

Gold Strand is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, contact us immediately at kw@goldstrand.shop.

Lost or Stolen Packages

Gold Strand is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier.

If your package is lost in transit, please contact the shipping carrier directly. You may also contact us at kw@goldstrand.shop, and we’ll do our best to assist.

Local Pickup

If local pickup is available, customers will receive pickup instructions via email once the order is ready.

Please bring your order confirmation when picking up your order.

Delays

We are not responsible for shipping delays caused by:

• Weather conditions
• Carrier delays
• Holidays
• Incorrect shipping information

Contact

If you have any questions about shipping or your order, please contact us at:

Gold Strand Support
📧 kw@goldstrand.shop