Return Policy

At Gold Strand, we want you to feel confident shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of your order being delivered.

To be eligible for a return, items must be:

• Unworn and unused
• In original condition
• With all original tags attached
• Free of stains, odors, or damage
• In the original packaging
• Accompanied by proof of purchase

We reserve the right to deny returns that do not meet these requirements.

How to Start a Return

To request a return, email us at kw@goldstrand.shop with:

• Your order number
• The item(s) you’d like to return
• Reason for the return

Once approved, we’ll provide return instructions and the return address.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable.

Local Pickup Orders

For local pickup orders, you must contact us within 7 days of your order being marked as delivered or picked up to request a return.

Requests made after 7 days may not be eligible for return approval.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at kw@goldstrand.shop with photos of the issue so we can make it right.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Accessories
• Swimwear
• Shoes
• Merch
• Discounted products

Exchanges

We do not offer direct exchanges at this time.

To receive a different item, size, or color, please return the original item and place a new order once your return is approved.

Store Credit

Once your return is received and inspected, we’ll notify you regarding approval of your return.

Approved returns will be issued as store credit only. Store credit will be sent electronically and can be used toward any future purchase on our website.

Please allow 5–10 business days after your return is received and approved for your store credit to be processed.

Contact

For any questions regarding returns or store credit, contact us at:

Gold Strand Support
📧 kw@goldstrand.shop